Introducing Our Website & Server Care Plan

Over time, we’ve noticed a pattern.

Many small businesses don’t need constant development work or large redesigns — but they do need their websites and systems kept up to date, secure, and running smoothly. Historically, that kind of work often happened on an ad-hoc basis: a quick fix here, an update there, the occasional check-in when something didn’t feel right.

While that approach works in the short term, it can lead to unclear expectations on both sides.

To solve that, we’ve introduced a Website & Server Care Plan — a simple, clearly scoped way to handle routine maintenance and day-to-day technical support.

Why We Created a Care Plan

Ongoing website maintenance works best when it’s predictable.

A structured care plan allows us to:

• Proactively handle updates and basic upkeep
• Address small issues before they become larger problems
• Clearly define what’s included — and what isn’t
• Provide consistent support without surprises

Just as importantly, it gives clients clarity about what kind of help to expect and when.

What This Plan Is Designed For

The Website & Server Care Plan is intended for routine care, such as:

• Keeping platforms and components up to date
• Monitoring basic site health and stability
• Handling minor fixes and adjustments
• Making small content changes as needed
• Providing general technical guidance

This plan is a good fit for small and growing businesses that want their website looked after — without hiring in-house IT or worrying about day-to-day maintenance.

What This Plan Is Not

To keep things fair and effective, the care plan is not designed for:

• Major redesigns or new features
• Custom development or integrations
• Emergency incident recovery
• Server rebuilds or migrations
• Deep performance or security investigations

When work falls outside routine maintenance, we’ll always flag it first and discuss options before proceeding. That way, there are no surprises and no blurred lines.

Why This Helps Everyone

Formalizing routine care benefits both sides.

Clients get:

• Predictable support
• Clear boundaries
• Confidence that their site is being maintained properly

We get:

• A consistent way to manage ongoing work
• Fewer urgent, reactive situations
• The ability to focus on quality instead of firefighting

It’s a healthier, more sustainable way to work together.

For Existing Clients

If you already work with us, nothing changes about existing arrangements.

The care plan simply provides a defined option for routine maintenance going forward. Any work outside that scope will continue to be discussed and handled separately, as it always has been.

Learn More

If this sounds like a good fit, you can find full details here:

As always, if you’re unsure whether this plan applies to your situation, just ask — we’re happy to point you in the right direction.